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Glossary

Retrieval-augmented generation (RAG)

A technique where the AI looks up relevant facts in your documents before answering, instead of relying on memory.

Why it mattersIt keeps answers grounded in your policies and data, and makes them easier to check.
In practice at aihealthzOur member chat agent uses this: books, cancels and moves classes in chat. Bookings, freezes and questions on web, Instagram and WhatsApp.Meet the member chat agent →
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Voice agentChat agentEscalation (handoff)
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