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Glossary

Escalation (handoff)

Passing a conversation or task from an AI agent to a person, with a summary of what has happened so far.

Why it mattersGood handoffs mean customers never have to repeat themselves.
In practice at aihealthzOur member chat agent uses this: books, cancels and moves classes in chat. Bookings, freezes and questions on web, Instagram and WhatsApp.Meet the member chat agent →
Related terms
Voice agentChat agentRetrieval-augmented generation (RAG)
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Related guideAI for corporate wellness providers: a practical guide
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Fuller classes. Fewer cancellations.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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