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Glossary

Chat agent

An AI agent that converses over web chat, SMS, WhatsApp or social messages, trained on your own content.

Why it mattersIt answers instantly on the channels customers already use, at any hour.
In practice at aihealthzOur member chat agent uses this: books, cancels and moves classes in chat. Bookings, freezes and questions on web, Instagram and WhatsApp.Meet the member chat agent →
Related terms
Retrieval-augmented generation (RAG)GuardrailsEscalation (handoff)Orchestration
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Fuller classes. Fewer cancellations.

01A 30-minute call with the rainmindz team02A written agent blueprint within a week03No commitment until you approve it
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