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Glossary

Intent detection

Working out what someone wants from what they say or write, such as booking, cancelling or asking about a bill.

Why it mattersGetting intent right is the difference between a helpful agent and a frustrating one.
In practice at aihealthzOur front desk agent uses this: answers 24/7 and books into Mindbody or Glofox. Answers calls, books classes and sells intro offers.Meet the front desk agent →
Related terms
Voice agentWorkflow automationHallucination
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Related guideAI for gyms & health clubs: a practical guide
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Fuller classes. Fewer cancellations.

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